Versand

Here's everything you need to know about how and when your order ships, what to expect once it's on the way, and how we handle common shipping questions.

Order Processing Time

Orders are processed within 2 to 3 business days before they ship.

During peak periods, such as holidays or promotions, processing may take a little longer. Once your order ships, you'll receive a confirmation email with tracking information.

Delivery Timeframes

Delivery typically takes 5 to 8 business days after your order ships, depending on your location. Once an order leaves our facility, delivery timing is managed by the carrier.

During busy seasons or due to factors outside the carrier's control, such as weather or high shipping volume, packages may occasionally take longer than estimated.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. Any current promotions or free shipping offers will be clearly shown at checkout.

Where We Ship

We ship internationally, including to the United States, Canada, Australia, New Zealand, the United Kingdom, and the UAE, with more countries added regularly. If you don't see your country as an option at checkout, contact us, and we'll confirm whether we can deliver to you.

Tracking Information

A tracking number is sent by email as soon as your order ships. Tracking updates come directly from the carrier and may not always update in real time. It's common for a package to show as "in transit" or sit at one facility for a few days while it's still moving through the network.

Shipping Delays

We ship every order on time from our end, but occasional delays can happen once a package is in transit. Common causes include weather conditions, high carrier volume during holidays, and processing delays within the carrier's own network.

We're not able to control or speed up a shipment once it's with the carrier. If a package hasn't updated in a while, the carrier is usually the fastest way to get more information.

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address at checkout. Orders returned to us due to an incorrect or incomplete address may require an additional shipping fee to resend.

Lost or Missing Packages

We recommend shipping to a secure location where a package can be left safely and adding delivery instructions if your carrier allows it.

Tracking Shows Delivered, But You Haven't Received It

Before reaching out to us, a few things are worth checking first:

Check your tracking details. Many carriers include a delivery photo or note showing exactly where the package was left.
Look around your delivery location, including your mailbox, front or side doors, a porch or garage, or a shared building's leasing office.
Ask around. A household member, neighbor, or building staff may have accepted it on your behalf.
Give it a day or two. Carriers occasionally mark a package delivered slightly before it actually arrives.
Contact the carrier directly. They're the best resource for locating a package already marked as delivered.

Once tracking confirms delivery, especially with photo confirmation, responsibility for the package transfers to the recipient. If you believe there's a genuine carrier error, such as an incorrect delivery location shown in tracking, we recommend filing a claim directly with the carrier.