Frequently Asked Questions

Prices are shown in your local currency automatically based on your location. You'll see the final converted price at checkout before you pay.

Orders are processed within 2 to 3 business days, then shipped. Delivery typically takes 5 to 8 business days after your order ships. You'll receive tracking information as soon as your package is on its way.

Shipping costs are calculated at checkout based on your location and order size.

Tracking updates can occasionally lag, especially between carrier facilities. This is normal and your package is usually still moving. If tracking hasn't updated for more than 5 business days, contact us and we'll look into it.

First, check around your delivery address, including with neighbors, as carriers sometimes leave packages in a nearby safe spot. If you still can't locate it after 24 hours, contact us and we'll help resolve it.

Contact us with a photo of the damaged item and packaging, and we'll send a replacement or issue a refund.

Contact us as soon as possible after placing your order. If your order hasn't shipped yet, we can update the address. Once it has shipped, we're unable to redirect the package.

Yes, we ship internationally, including to the United States, Canada, Australia, New Zealand, the United Kingdom, and the UAE, with more countries added regularly. The US is our primary market, so US orders get the most consistent processing and delivery times, though international shipping is fully supported too.

Contact us before placing your order and we'll confirm whether we can deliver to your specific address.

We offer a 30 day return policy from the date your order is delivered. Items must be unused and in their original packaging.

Contact us with your order number and we'll walk you through the process.

Contact us with your order number and a photo of the item. We'll send a replacement or issue a refund at no cost to you.

Contact us with your order number and a photo showing the issue. We'll send the missing or replacement items right away.

Contact us with your order number, the color code shown on your canvas legend, and a photo of the affected area. We'll ship the missing diamonds to you.

Your order number, the specific color code or codes missing, and a photo of your canvas legend or the affected area.

Diamond painting is a craft that combines cross stitch and paint by numbers. You place small resin diamonds onto a sticky, numbered canvas to gradually reveal a sparkling image.

Each canvas is printed with a numbered pattern and coated with a light adhesive. Using a diamond painting pen, you pick up diamonds by color and press them onto the matching numbered section until the canvas is complete.

Yes. Diamond painting requires no artistic skill, just patience and attention to the numbered pattern. Our beginner kits use larger canvas sections to make getting started even easier.

Diamond painting is enjoyed by all ages, though the small diamonds are a choking hazard for young children. We recommend supervised crafting for children under 8.

This depends on canvas size and detail level. Smaller kits can take a few hours, while larger, more detailed kits may take several days of casual crafting.

Every kit includes a printed adhesive canvas, sorted diamonds, a diamond painting pen, wax to help pick up diamonds, and a tray for sorting.

Yes. Every kit is complete and ready to start as soon as it arrives, no separate tools required.

Sizes vary by design. You'll find the exact dimensions listed on each product page.

A full-drill kit covers the entire canvas in diamonds. A partial-drill kit only covers part of the design, leaving some areas as printed background.

It comes down to preference. Round drills are easier for beginners and slightly faster to place. Square drills sit flush against each other for a seamless, gap-free finish. You can choose your preferred drill shape on each product page.

Dip the tip of your diamond painting pen in wax, press it onto a diamond to pick it up, then place the diamond onto its matching numbered section on the canvas.

Place your canvas under a few heavy, flat books for a few hours, or gently roll it in the opposite direction of how it was shipped.

Diamond painting canvas is designed not to fray easily, but trimming edges with sharp scissors and avoiding excessive handling will help keep edges clean.

A diamond painting pen, wax, and a sorting tray are the essentials, all included in your kit. Additional tools like a light pad or storage containers are optional but helpful.

This usually means too much wax was applied. Use a light touch, just enough for the pen tip to grip the diamond.

Press the pen tip into the wax more firmly and hold for a second before lifting. If the wax still won't stay, try a fresh piece of wax.

Check that there's enough wax on the tip and that the tip is clean and dry underneath the wax. Replacing the wax often solves this.

A storage tray or organizer with individual compartments keeps diamonds sorted by color and easy to find as you work.

No. Diamond painting canvases are typically displayed without glass, since the diamonds themselves catch the light.

Sealing is optional but recommended if you want extra protection and to keep every diamond firmly in place long term.

A diamond painting sealant, applied lightly and evenly across the finished canvas.

Yes, but roll it diamond side out, never inward, to avoid putting pressure on the diamonds.

Gently dust with a soft, dry cloth. Avoid water or cleaning products, which can loosen the diamonds.

Store flat or rolled diamond side out in a cool, dry place away from direct sunlight.

Mount your canvas onto a frame or stretcher bars, keeping it taut and flat, then display as you would any framed artwork.

Yes, using adhesive wall strips or a canvas hanger designed for lightweight artwork.

Finished canvases also work well as wall hangings, home decor accents, or thoughtful handmade gifts.